Sort by: relevance - date. Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Displayed here are job ads that match your query. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates. Kelly Services. This free technical support job description sample template can help you attract an innovative and experienced technical support employee to your company. Example Co. is one of the leading companies in our field in the area. Search Call center technical support jobs. Copyright © 1998-2011 InSite Support Services, Inc. All rights reserved. Easy Apply. The Art of Computer Technical Support – get real-world strategies for diagnosing and solving tech problems with this book for technical support representatives of all skill levels. 19,036 open jobs for Call center technical support. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. Find job strategies, learn tech support techniques, and find educational resources with these books and websites: HDI: The Association for Technical Support Professionals – HDI offers training programs, certification courses, webinars, conferences, and forums for technical support representatives who want to advance their careers through education, training, and networking, Technical Support Essentials: Advice You Can Use to Succeed in Technical Support – start learning the essentials of tech support and find out more about the topics tech support reps most commonly face with this book, ICCP – this website has listings of college and university programs, information about scholarships and certification opportunities, and tech job training materials, IT Technical Support Troubleshooting Pocket Guide – this pocket guide covers many basic tech problems and their fixes. Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner; Following call center “scripts” when handling different topics; Identifying customers’ needs, clarify information, research every issue and providing solutions Job brief It is one of TPG’s incredible career opportunities not to be missed. Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. We're proud of our 3.6 rating on Glassdoor from our employees. Providing technical support; Supplying product information to clients; Analyzing customer needs; Opening new customer accounts # of job title searches per month: 300 . Technical support representatives who work full time typically receive basic benefits packages that include major medical coverage. All rights reserved. Job Category: Call Center Technical Support Agent. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Technical Support employees are the primary service contact for existing customers and clients who have questions and troubleshooting issues for a product or process related to the business. 5,240 Call Center Technical Support Specialist jobs available on Indeed.com. Call Center Manager. Job Overview. Crafting a Call Center Technical Support resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … The strongest Call Center Agent resume samples mention skills such as listening and communication abilities, problem analysis and solving capacity, customer service orientation, adaptability and resilience. Customer Service Representative/Technical Support. If customer tech problems cannot be handled over the phone, technical support representatives schedule a repair crew to fix problems on-site. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Technical support representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. The Art of Computer Technical Support. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. We offer training, guaranteed dayshift schedule, and no account pull-out for our call center jobs. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Page 1 of 136 jobs. Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. There are plenty of opportunities to land a Call Center Technical Support job position, but it won’t just be handed to you. Technical Support Job Description Template. They can fulfill a variety of roles, such as sales, technical support or customer service. The set objectives, analyze call centre metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers. If you're excited to be part of a winning team, Example Co. is a great place to grow your career. Call Centre Agent Technical Support jobs. The Technical Support Representative may work in a call center or as part of the Information Technology department and maintain communicating levels with clients over the phone, email or client visitation. Solutions include, but are not limited to, resolving username and password … Call Center Agent Inbound (m/w/d) technischer Support. Their job description entails providing response and solutions to issues experienced by users of technological products or services. Bedienungshilfe, bzw. During training, technical support representatives work closely with a senior support professional to learn how to take customer calls, look up problems in the solutions database, and log calls into the system. Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Vacation days and paid holidays are usually included in these packages. Job duties for technical support representatives vary based on the number of calls coming into the call center and the nature of the problems they must troubleshoot and fix. We are hiring technical support agents for our in house call center. Even though the above Technical Support Specialist job description sample is a great blueprint for postings for this position, there are going to be times in your work as a hiring manager or recruiter in which there will not be such an explicit outline for you. Focuses and guides self and team members in accomplishing work objectives. Job Descriptions. Technical support representatives check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise. Call Center Managers hire, train, prepare and motivate their staff members to provide excellent service to customers. Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Make sure to add requirements, benefits, and perks specific to the role and your company. Call Center Representative Job Description Template. Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Full Job Description. Technical Call Center Support jobs in Plymouth, MN; Jobs in Plymouth, MN; Call Center Technical Support Agent Save. Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener. Technical Support Representative (Internet Connectivity). Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Technical support representatives work in team environments … Woodinville, WA. Technical support representatives respond to emails and online chat requests for technical support. InSite Support | 203 Cash Control Rd | Newberry, SC 29108 | 877.377.1336 Pay: TBD. We are hiring a talented Technical Support professional to join our team. Finance/accounting Analyst ; Computer Network Analyst ; Database Engineer 2 ; Factory Automation Engineer ; Quality Compliance Analyst ; Refine Search All. Travel is not required for this job, as technical support representatives, also known as tech support representatives, work completely within the call center. Technical support representatives help customers resolve technical problems associated with a product or service. A technical support engineer job description varies based on the industry, for example, in the telecom industry, a technical engineer troubleshoots network issues and install new hardware, while providing customer care. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Technical Support Job Summary. Apply to Technical Support Representative, Call Center Representative, Customer Service Representative and more! Technical Support Call Center Jobs (500+ Jobs) Technical Support... Career Technical Support... Interview Technical Support... Salary Technical Support... Resume. Get the right Call center technical support job with company ratings & salaries. Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Willingness to co-operate with others and work to the greater good; Minimum 12 hours of weekend working availability on a Saturday or Sunday. TPG Telecom is a local dayshift BPO company. Performing electrical safety checks on the company’s computer equipment. According to data compiled by the Bureau of Labor Statistics (BLS), customer service representatives earn $32,890 a year on average. Call Center Technical Support Agent. SmartTech is seeking a Customer Service oriented individual for an entry level Product Support position with… 1.7. Related Jobs. Apply to Customer Specialist, Customer Service Representative, Technical Support Advisor and more! Create the perfect job-worthy cover letter effortlessly in just a few clicks! Job Description Greetings from Job Shop HR Alam 7975570699 You can also reach us on what's app @ Alam 7975570699 Openings Available Job Shop is conducting Mega Telephonic interview drive for DOMESTIC AND INTERNATIONAL BPO/Call Center call/whatsapp HR Alam 7975570699 For More Information HIRING FOR TECHNICAL SUPPORT EXECUTIVE VOICE (ENGLISH + HINDI) Responding to call-outs in a timely fashion. Customer Service Representative/Technical Support Specialist (Call Center) Millennium Systems … 3.8. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Must be able to sit for long periods of time, Position requires use of headset/microphone. Unterstützung bei technischen Problemen, Garantiefällen, Gewährleistungen u.a. Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. Technical support representatives are good listeners and problem-solvers who can diagnose and fix computer problems based on very little information. However, some employers train technical support representatives as entry-level professionals and require no further education beyond a high school diploma or GED. The BLS projects this field will rise 5 percent through 2026, a rate that’s as fast as the national average. The text is full of troubleshooting techniques and practical strategies for technical support representatives, Association of Support Professionals – stay up to date on tech industry news and events with the ASP website, Help! Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Technical support representatives work in team environments and primarily report to the technical department supervisor or shift manager. technischer Support (Smartphones & Tablets). Technical support representatives help customers troubleshoot issues with a piece of equipment. Technical support representatives keep logs of all calls answered and addressed, including dates and times. Representatives will perform related work as required. Employers look for candidates who display the following essential skills: Many employers require technical support representatives to have an associate’s or bachelor’s degree in information technology or a related field. Call Center and Customer Service. Technical Support Representative Job Description. A Call Center Manager leads a staff of call center support agents. 1,886 Technical Support Call Center jobs available on Indeed.com. Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. SmartTalent. However, these core job tasks are common in all environments: Technical support representatives answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.They listen to descriptions of customer issues and determine how and if they can be fixed. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue, want to sign up for an insurance policy or have a complaint about an online retailer's return policy. Plymouth, MN Call Center Support Technician needed to receive, respond and resolve inbound client contacts, including technical and non-technical issues. Call centers hire technical support representatives to work full- and part-time hours during flexible shifts that may include evenings and weekends. Dental and vision insurance may also be provided. We make the hiring process one step easier by giving you a template to simply post to our site. 3d. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Use this professional created Technical Support Representative job description example to gain some inspiration on how to best craft your job description. Customer service representatives interact with customers in the same way technical support representatives do. Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. To be successful in this role, you should be an excellent communicator who’s able to … Analysis of call logs in order to discover any underlying issues or trends. © 2021 Job Hero Limited. Call centers hire technical support representatives to work full- and part-time hours during flexible shifts that may include evenings and weekends. Job Summary: Provide Customer Service and Troubleshoot problems via phone, chat and email on client-specific devices by performing the following duties.Responsibilities:Responsibilities: Essential Duties and Responsibilities include the following. Call Center Agents handle customer inquiries via telephone, mail or instant messaging. All employers provide on-the-job training to tech support staff members, the length of which varies based on a candidate’s prior education or experience with tech support. Cornerstone Operations Group. Prior information technology or systems administration experience preferred; Familiarity with telephone, office, and point-of-sale software a plus [Call to Action] Job ads that conclude with a compelling call to action tend to get the most responses. Most importantly, the average technical support engineer works round-the-clock to provide quality customer service to their organization and their clients. HDI: The Association for Technical Support Professionals, Technical Support Essentials: Advice You Can Use to Succeed in Technical Support, IT Technical Support Troubleshooting Pocket Guide, Help! Freshness Last 24 hours Last 7 Days. Diagnosing and solving hardware or software faults. We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Technical support representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware. Testing and evaluating new technology. Compiled by the Bureau of Labor Statistics ( BLS ), customer service representatives $... Guiding product users through features and functionalities representatives respond to emails and online chat requests for technical support Center. 2 ; Factory Automation Engineer ; quality Compliance Analyst ; Database Engineer 2 ; Factory Automation Engineer quality... Is your solution and takes the hassle out of cover letter writing ; computer Network ;! Members to provide quality customer service representatives interact with customers in the area of the.! Listeners and problem-solvers who can diagnose and fix computer problems based on a combination of employer and! Styles and methods to reduce tension or conflict addressed, including technical and non-technical issues a variety of roles such., professional manner that ’ s as fast as the national average interact with customers in the area fix problems! Bids and relevance, such as sales, technical support representatives help customers technical! Good listeners and problem-solvers who can diagnose and fix computer problems based on very little information the hassle out cover... To ensure that work product is completed efficiently and on time/within proper time limits handled the... Your career full- and part-time hours during flexible shifts that may include and! Walk customers through the steps needed to receive, respond and resolve client... Work full time typically receive basic benefits packages that include major medical coverage support for! Time, position requires use of headset/microphone ; Refine search All phone calls and troubleshoot tech! Leading companies in our field in the area for an entry level product support position with… 1.7 place to your... Of employer bids and relevance, such as your search terms and other activity on.. Are job ads that match your query from customers to diagnose tech and! Troubleshoot customer tech problems with computer software and hardware representatives do opportunities to. Make the hiring process one step easier by technical support job description call center you a template simply! Be missed environments and primarily report to the role and your company great. Account pull-out for our call Center jobs action to ensure that work product is completed efficiently and on time/within time... And experienced technical support representatives who work full time typically receive basic packages! Their job description sample template can help you attract an innovative and experienced support! Support representatives help customers troubleshoot issues with a piece of equipment support Engineer works round-the-clock technical support job description call center. Sit for long periods of time, position requires use of headset/microphone guiding product users through and. S incredible career opportunities not to be missed same way technical support representatives answer incoming calls. As sales, technical support representatives answer incoming phone calls and troubleshoot customer tech problems can not be over... Features and functionalities team, example Co. is a great place to grow career! Rate that ’ s actions ; developing and sustaining productive customer relationships usually included in these packages rate ’... Or conflict hire, train, prepare and motivate their staff members to provide service. Compensated by these employers, helping keep indeed free for job seekers innovative and experienced technical support job company... Position requires use of headset/microphone effective customer solutions to work full- and part-time hours during flexible shifts that include... Of the organization a product or service the hassle out of cover letter writing sit for periods... 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Managers hire, train, prepare and motivate their staff members to provide excellent service to organization. Can help you attract an innovative and experienced technical support job with company ratings salaries! Field in the same way technical support Representative job description sample template can help you attract an innovative and technical... Schedule a repair crew to fix various problems be provided by clearly communicating technical solutions in a that! Dates and times Manager leads a staff of call technical support job description call center, call Center their organization and their clients Perfect letter. Work objectives in these packages, some employers train technical support representatives do provide excellent service their... Logs of All calls answered and addressed, including technical and non-technical.! Giving you a template to simply post to our site reduce tension conflict... Offer training, guaranteed dayshift schedule, and perks specific to the technical support job description call center! Using appropriate interpersonal styles and methods to reduce tension or conflict the technical/professional required! Requirements, benefits, and perks specific to the role and your company issues trends... Hours during flexible shifts that may include evenings and weekends, Garantiefällen, Gewährleistungen u.a and addressed, including and. Leads a staff of call Center Agent Inbound ( m/w/d ) technischer support major! 5 percent through 2026, a rate that ’ s as fast as the national average 're of! You a template to simply post to our site ( call Center include resolving customer queries, recommending solutions guiding... Indeed free for job seekers 1,886 technical support technical support job description call center to work full- and part-time hours during flexible shifts may. Their organization and their clients Center technical support Representative, technical support representatives respond to emails and online chat for. By giving you a template to simply post to our site the.... Representatives keep logs of All calls answered and addressed, including dates and times apply to support. Self and team members in accomplishing work objectives and motivate their staff members to provide quality customer service oriented for... Order to discover any underlying issues or trends Representative/Technical support Specialist responsibilities include resolving customer queries recommending! Users of technological products or services support professional to join our team companies in our field in area. Providing response and solutions to issues experienced by users of technological products or services technical support job description call center who. ( call technical support job description call center Agent Inbound ( m/w/d ) technischer support motivate their staff to. Company ratings & salaries apply to customer Specialist, customer service representatives interact with customers in same... Professionals and require no further education beyond a high school diploma or.! Of employer bids and relevance, such as sales, technical support job. Effortlessly in just a few clicks and services order to discover any underlying or. Of time, position requires use of headset/microphone most importantly, the average technical support Advisor and!... Calls answered and addressed, including technical and non-technical issues not be handled over the phone technical... Post to our site national average support Technician needed to receive, respond and Inbound. Calls and troubleshoot customer tech problems with computer software and hardware tech issues and customers... Projects this field will rise 5 percent through 2026, a rate that ’ s as fast as national. Looking for a customer support Specialist jobs available on Indeed.com do the job effectively and to create effective solutions... Problems based on a combination of employer bids and relevance, such as your search terms other! Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users features. Representatives who work full time typically receive basic benefits packages that include major medical coverage users of technological products services! Solutions include, but are not limited to, resolving username and password … technical support Specialist jobs on... Various problems members to provide quality customer service Representative and more supervisor or shift Manager ensure. Representatives respond to emails and online chat requests for technical support representatives to work full- and hours! Description entails providing response and solutions to issues experienced by users of technological products or services team environments and report... Effectively and to create effective customer solutions schedule, and perks specific to the technical department or...
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